🔄 REFUNDS & RETURNS — NORTHLANE SUPPLY LLC

📦 30-Day Return Window

We accept returns within 30 days of the delivery date.
The product must be:

  • ❗ Unused

  • ❗ Undamaged

  • ❗ In original packaging

  • ❗ Including all accessories, manuals, and parts

Items returned in a different condition may result in partial refund or denial of refund.

🛠️ Defective, Damaged, or Incorrect Items

If you received:

  • a broken product

  • a defective component

  • the wrong item

  • missing parts

Contact us within 48 hours with photos/video evidence:
📧 info@northlanesupply.com

We will:
🔧 Replace the item free of charge, OR
💵 Issue a full refund
🚚 Provide a prepaid return label (we cover shipping in these cases)

🚫 Non-Returnable Items

Some products cannot be returned:

  • Opened electronic components

  • Installed automotive parts

  • Tools showing signs of use

  • Items with removed labels or missing packaging

  • Products marked as Final Sale

These restrictions follow standard US retail & safety guidelines.

📦 Packaging Requirements

For safe return shipping, items must be packed securely to avoid damage.
If the item arrives damaged due to poor packaging, the refund may be adjusted.

💰 Refund Processing

Once we receive your return, inspection takes 1–3 business days.
After approval, refund takes:

  • 💳 3–5 business days to the original payment method

  • 🏦 Bank timelines may vary depending on institution

No refunds are issued to alternative payment accounts.

🚚 Return Shipping Costs

Customer pays return shipping except when:

  • The product is defective

  • The product arrived damaged

  • The wrong item was shipped

In these cases, Northlane Supply LLC covers all shipping costs.

🔁 Exchanges

To request an exchange:

  1. Contact us before returning anything

  2. Tell us the replacement item

  3. Wait for confirmation from support

📧 info@northlanesupply.com
We handle exchange requests manually to ensure product availability.

📜 Refund Exceptions

Refunds may be denied if:

  • The returned item is missing components

  • The product shows signs of use

  • The packaging is severely damaged

  • It is outside the 30-day window

  • The item belongs to the non-returnable category

We always provide an explanation in such cases.

📞 Need Assistance?

Our support team is ready to help with returns, exchanges, or tracking:
📞 323-504-2187
📧 info@northlanesupply.com